COMMUNICATIONS AND TECHNICAL QUESTIONS
• I can’t make a new application with my details?
In order to ensure that each client data is unique and secured, client information is uniquely associated to each profile. If you need to make a new application, just log in with your phone number and password that was sent to you when you applied for your first loan. You will be routed to your profile where you can view loan, payment history and apply for a new loan.
• I entered wrong bank details?
You will be asked to review the information you provided prior to complete submission of your application. Please ensure that all details are correct and accurate. If you already have submitted the information, kindly call us immediately to ensure correction of the data. Changes in information, to keep it accurate up to date, will be the sole responsibility of the client.
• I did not receive any SMS or email notification
Please check if you have declared the correct mobile number and email address. Spelling and an odd digit might be easily overlooked. If everything is correct and you are still encountering problems, kindly send us a message thru chat or email with subject title “OTP NOT Received” or “Email NOT Received”. Or you may directly call us.
• How can I update my profile?
To update your profile, simply email or call our customer service department will be happy to assist you with the changes.
• Link to sign contract not working
You must be logged in to your account before clicking the contract link. Kindly go first to: /user/login and log in with your phone number. NOTE: Your password was sent to you when you first registered using your mobile number. Password is different from the OTP.
• I need help with my application, how can I reach you?
Email us: email@example.com
Call us: +632 7902-7390
Chat with Us: www.fb.com/cash-expressphilippines